Requests for Urgent Same Day Appointments
This practice operates a telephone triage system for determining urgent and not so urgent cases so that appointments can be allocated according to patient need. The system works by allowing clinicians to triage all requests for same day urgent requests. All Practices in Heywood, Middleton and Rochdale now operate a system of clinical triage for all urgent same day requests.
The aim is to provide the most appropriate appointment, more convenient access, more efficient use of time for GPs and patients by resolving an enquiry with a single telephone call to help ensure routine appointments remain available for patients with chronic complex illnesses.
It is likely if on the day your appointment is booked with your preferred GP and his/her clinic is running late due to an emergency, the GP on call will contact patients from their list. This is to prevent further delays to patient care and addressing patient needs. Currently with high demand due to COVID-19 we are trying our best to ensure timely care provided.
Please note that we will still be operating the same system for pre bookable routine appointments and these can be made up to two weeks in advance.
We continue to encourage patients to register to use our on line services for booking appointments and requesting repeat prescriptions.