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Noticeboard

* The surgery's telephone Number is 01706 752 700

* We have two young and enthusiastic Doctors. One has special interest in orthopaedics/minor surgery and the other has special interest in diabetes/CHD. We also have a Practice Nurse who can initiate insulin for diabetic patients.

* Make appointments and order repeat medication online now. Click the Patient Online Access link under further information.

*If you wish to see the GP regarding a Road Traffic Accident, please inform the member of staff at reception.

*
Have your say in the next Patient Participation Group. Ask the Practice Manager for more info!

*
If you have a few minutes please fill in this Friends and Family Test.

*
PPG 2014/2015 Report

*
PLEASE BE AWARE PRIVATE LETTERS/MEDICAL FORMS CAN TAKE UP TO 7-10 WORKING DAYS. IF PATIENTS NEED THEM ANY SOONER IT MAY ENTAIL ADDITIONAL CHARGES.

* Named Accountable GP for all patients! Click here for more information. 


Chronic Disease Clinics
Please contact the surgery to make an appointment with the nurse for annual review for the following diseases eg, COPD, Asthma, Diabetes, CHD, Epilepsy, Learning Disabilities etc.

Family Planning Clinics
Surgery runs family planning clinics. For advice or any procedures please contact surgery to book appointment.

Minor Surgery
For joint injections and other minor surgery procedures please contact the reception staff for further information.

Health Trainers
Surgery has a health trainer who can advise patients on healthy eating, weight management and exercise.
Please contact Receptionist to book appointment

Out of Hours and Weekends
For urgent advice and treatment when our practice is closed, call BARDOC on
0161 763 4242

Complaints Procedure

If you have a complaint or concern about the service you have received from the doctors or any of the personnel working in this practice, please let us know. We operate a practice complaint procedure as part of an NHS complaints system, which meets or exceeds national criteria.

We hope that we can sort most problems out easily and quickly, often at the time they arise and with the person concerned. If you wish to make a formal complaint, please do so AS SOON AS POSSIBLE - ideally within a matter of a few days. This will enable us to establish what happened more easily. If doing that is not possible your complaint should be submitted within 12 months of the incident that caused the problem; or within 12 months of discovering that you have a problem.

Who can complain?
Complaints can be made by patients; carers or a parent/guardian/local authority, where the patient is a child.

How can you complain?
We have a complaints form which can be downloaded from the website and handed in to the Practice Manager. Alternatively, you can phone the surgery and ask to speak to the Practice Manager.

The time limit for resolution
Once a complaint is made, please allow 10 working days for the Practice Manager to get back to you.

 A complaint should be resolved within 6 months of it reaching the Practice Manager.

How will it be dealt with?
Once a written complaint is received an acknowledgement will be sent out within 3 working days. This will state the time frame for a response and who will be dealing with the complaint. If it is not possible to conclude all the investigations within 10 days the Practice Manager will update the patient with progress and approximate time scales.

Who will deal with it?
In most cases complaints will be handled by the Practice manager. In some cases the Lead GP may get involved. This would be Dr S Sharma.

All complaints are treated with the strictest confidence.

Taking it Further
If you remain dissatisfied with the outcome you may refer the matter to either:

NHS England
G.P. England
PO Box 16738
Redditch
B97 9PT
Tel 0300 311 2233
england.contactus@nhs.net

OR

The Parliamentary and Health Service Ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
Tel 0345 0154033
www.ombudsman.org.uk

  



 
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