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Noticeboard

* We triage all urgent on the day appointment requests. All patients who are 12 years or younger will be seen in the practice on the same day if clinically required. See appointments tab for more details.

* We have two young and enthusiastic Doctors. One has special interest in orthopaedics/minor surgery and the other has special interest in diabetes/CHD. We also have a Practice Nurse who can initiate insulin for diabetic patients.

* Make appointments and order repeat medication online now. Click the Patient Online Access link under further information.

* If you require any information regarding Rochdale Health Alliance please visit http://rha.direct/

*If you wish to see the GP regarding a Road Traffic Accident, please inform the member of staff at reception.

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Have your say in the next Patient Participation Group. Ask the Practice Manager for more info!

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If you have a few minutes please fill in this Friends and Family Test.

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PPG 2014/2015 Report

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PLEASE BE AWARE PRIVATE LETTERS/MEDICAL FORMS CAN TAKE UP TO 7-10 WORKING DAYS. IF PATIENTS NEED THEM ANY SOONER IT MAY ENTAIL ADDITIONAL CHARGES. SOLICITOR REQUESTS FOR MEDICAL RECORDS CAN TAKE UP TO 20 WORKING DAYS

* Named Accountable GP for all patients! Click here for more information. 


Chronic Disease Clinics
Please contact the surgery to make an appointment with the nurse for annual review for the following diseases eg, COPD, Asthma, Diabetes, CHD, Epilepsy, Learning Disabilities etc.

Family Planning Clinics
Surgery runs family planning clinics. For advice or any procedures please contact surgery to book appointment.

Minor Surgery
For joint injections and other minor surgery procedures please contact the reception staff for further information.

Health Trainers
Surgery has a health trainer who can advise patients on healthy eating, weight management and exercise.
Please contact Receptionist to book appointment

Out of Hours and Weekends
For urgent advice and treatment when our practice is closed, call BARDOC on
0161 763 4242

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

 

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

Patients may request to see their medical records or have copies of their records. Such requests should be made in writing or verbally. The Form can be found at the Practice or you can click here. The practice will respond to the request within one month from the date request has been received. No information will be released without the patient consent unless we are legally obliged to do so.

 

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Please note: Avoid making a complaint via the practices' email address, this is to avoid your complaint being missed. Please make a complaint in writing or in person to the Practice Manager

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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